diff --git a/src/de/steamwar/velocitycore/discord/listeners/DiscordTicketHandler.java b/src/de/steamwar/velocitycore/discord/listeners/DiscordTicketHandler.java
index 056fe6f..8956683 100644
--- a/src/de/steamwar/velocitycore/discord/listeners/DiscordTicketHandler.java
+++ b/src/de/steamwar/velocitycore/discord/listeners/DiscordTicketHandler.java
@@ -91,11 +91,11 @@ public class DiscordTicketHandler extends ListenerAdapter {
                                 .append("<t:").append(message.getTimeCreated().toInstant().getEpochSecond()).append("> ")
                                 .append("**").append(message.getAuthor().getName()).append("**: ")
                                 .append(message.getContentRaw())
-                                .append("\n");
+                                .append("\n\n");
 
                         if(!message.getAttachments().isEmpty()) {
                             message.getAttachments().forEach(attachment -> stringBuilder.append(attachment.getUrl()));
-                            stringBuilder.append("\n");
+                            stringBuilder.append("\n\n");
                         }
 
                         return stringBuilder;
diff --git a/src/de/steamwar/velocitycore/discord/util/DiscordRanks.java b/src/de/steamwar/velocitycore/discord/util/DiscordRanks.java
index 0a9c769..3a392bd 100644
--- a/src/de/steamwar/velocitycore/discord/util/DiscordRanks.java
+++ b/src/de/steamwar/velocitycore/discord/util/DiscordRanks.java
@@ -33,7 +33,7 @@ import java.util.stream.Collectors;
 @UtilityClass
 public class DiscordRanks {
 
-    private final Map<UserPerm.Prefix, String> prefixToPermName = UserPerm.prefixes.entrySet().stream().collect(Collectors.toMap(Map.Entry::getValue, entry -> entry.getKey().name()));
+    private final Map<UserPerm.Prefix, String> prefixToPermName = UserPerm.prefixes.entrySet().stream().collect(Collectors.toMap(Map.Entry::getValue, entry -> entry.getKey().name().toLowerCase()));
 
     public void update(SteamwarUser user) {
         if (user.getDiscordId() == null)